Member Satisfaction Survey - C&WJ Co-operative Credit Union

Branch Location*

1. Friendly and courteous manner* Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

2. Knowledge of Credit Union's products & Services* Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

3. Willingness to listen and respond to your needs* Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

4. Fast and efficient service* Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

5. Recognition of you as valued member* Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

6. Displays professionalism* Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

7. Offer of other services or alternative means to meet your needs* Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

8. Though I may not be happy with the answer I received, the staff thoroughly explained what I needed to know.* Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

9. Call Center/Telephone services* Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

10. Internet Banking services* Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

11. On average, the time taken to process your transactions* Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

12. Would you recommend this branch to a family, friend or business associate?* Yes No Maybe

13. Why would you NOT recommend the Credit Union?

14. Do you have any suggestions on how the Credit Union may improve its member service to you?